CLAIMS

To report a claim, follow these 3 general steps:
- STEP 1 : In case of an emergency call 24/7 Emergency Assistance Center as soon as possible. Failure to do that can decrease your insurance benefit.
- STEP 2 : Report your claim within 30 days by completing a claim form.
- STEP 3 : Send all original bills within 90 days from the day of emergency (don't forget to make your own copies).

MANULIFE Financial
Claim Assistance for Travellers: 1-888-881-8013 toll free Canada/U.S or 519-945-9246.
Claim Assistance for Visitors: 1-877-878-0142 toll free Canada/U.S or 519-251-5166.
Mail all original documents to:
Manulife Financial Travel Insurance
c/o Active Care Management
P.O. Box 1237 Stn. A
Windsor, ON, N9A 6P8

21st Century Travel Insurance
Claim Assistance for Travellers: 1-866-228-6386 toll free Canada & USA
Claim Assistance for Visitors: 1-866-228-6386 toll free Canada & USA.
Mail all original documents to:
21st Century Visitors Claims
c/o Manulife Financial
P.O. Box 4262, Stn. A
Toronto, ON, M5W 5T4
21st Century Visitors to Canada Claim Form

Allianz Golbal Assistance
Claim Assistance: 1-800-869-6747 toll free or 416-340-8809 collect call.
Mail all original documents to:
Allianz Global Assistance Claims Department
P.O. Box 277
Waterloo, ON, N2J 4A4

Allianz Visitors to Canada Claim Form
Allianz International Student Claim form PDF
Allianz Expatriate Claim Form PDF
Allianz Travel Insurance CLAIM FORM PDF
Allianz Inpatient Claim Form PDF 

RSA
Claim Assistance: 1-800-336-9224 toll free Canada & USA;819-566-8698 collect call.
Mail all original documents to:
Global Excel Management Inc.
73 Queen Street
Lennoxville, Quebec
J1M 1J3
RSA Visitors to Canada Claim Form PDF
RSA Travel Insurance Claim Form ALBERTA PDF
RSA Travel Insurance Claim Form BRITISH COLUMBIA PDF
RSA Travel Insurance Claim Form MANITOBA PDF
RSA Travel Insurance Claim Form ONTARIO age 15 and over PDF
RSA Travel Insurance Claim Form ONTARIO (Minors) age 15 and under PDF

RSA Travel Insurance Claim Form QUEBEC PDF
RSA Travel Insurance Claim Form SASKATCHEWAN PDF
RSA Travel Insurance Claim Form NOVA SCOTIA, NEW BRUNSWICK, NEWFOUND LAND AND LABRADOR, PRICE EDWARD ISLAND, YUKON, NORTHWEST TERRITORIES, NUNAVUT PDF

TuGo
Claim Assistance: 1-800-663-0399 toll free Canada & USA; 604-278-4108 collect call. 001-800-514-9976 toll free from Mexico; 800-663-00399 toll free worldwide.
Mail all original documents to:
Claims at TuGo
10th Floor, 6081 No. 3 Road
Richmond, BC Canada V6Y 2B2

BLUE CROSS
Claim Assistance: 1-800-387-2538 for Quebec; 1-800-557-3907 for Ontario and Atlantic region.

GMS Group Medical Services
Claim Assistance: 1-800-459-6604 toll free Canada/U.S. or 416-260-4970 collect call.
Mail all original documents to:
Allianz Global Assistance 
P.O. Box 277
Waterloo, ON N2J 4A4 

GMS Visitors to Canada Claim Form PDF
GMS Travel Insurance Claim Form PDF

Destination Travel Group:
Claim Assistance for Canadian Travellers: 1-833-886-1068 toll free Canada/U.S or 519-945-1068
Claim Assistance for Visitors to Canada: 1-833-886-1069 toll free Canada/U.S or 519-945-1069
Claim Assistance for International Students: 1-833-886-1070 toll free Canada/U.S or 519-945-1070
For Online Claim Submission visit https://manulife.acmtravel.ca
Mail all original documents to: 
Active Care Management 
P.O. Box 1237 Station A 
Windsor, ON, N9A 6P8

COMPLAINTS AND COMMENTS:

Consult our complaints and comments management policy